Service/Sales Back Office

Necessary work experience:

• at least two years’ experience in back-office / customer care field.
• Ability to work in a team.
• Management of objectives, priorities and be able to organize own work according to deadlines and possible tight deadlines.
• Empathic approach to various obstacles
• Flexibility according to company demands and dynamic environment.
• Ability to identify and overcome obstacles, with a positive and proactive attitude.
• Good knowledge of English, written and spoken & French, written and spoken

Following the main responsibilities:

• Commercial contact with Customers.
• You will deal with commercial offers for customers, by preparing them through the ERP, with the support of the Service Area Managers.
• Sending quotations, spare parts and services orders to the customers & follow up.
• Manning service e-mail, send feedback to clients and forward technical requests to relevant Service Area Manager.
• Internal interface with: Technical office, Purchasing department, Logistic department, and Accounts department.
• Preparation of offers and spare parts orders, services, and units’ start-up.
• Code search in the system (SAM), for each production order.
• Sending and reminding invoices – credit recovery.
• Management of returns, collection of information for the preparation of documentation for defective articles to be sent to the supplier for analysis. Coordination with the purchasing department and the warehouse.
• Communications and support with internal offices (purchasing, administration, logistic and technical office