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Technical Support Engineer HVAC
The Technical Support Engineer is responsible for the operation, maintenance, and technical support of HVAC equipment deployed across data centre environments. This role ensures the reliability, efficiency, and uptime of cooling infrastructure critical to data centre performance. The technician will work closely with customer service teams, clients, and engineering teams to deliver high-quality support, rapid issue resolution, and continuous improvements to environmental systems.
Work Experience & Education Requirements
Work Experience & Education Requirements
- Experience in HVAC sector, mechanical engineering, refrigeration, or related field.
- Hands-on experience with data centre cooling systems or precision environmental control equipment.
- Strong troubleshooting skills across mechanical, electrical, and control systems.
- Understanding of data centre operational environments, including uptime requirements and critical infrastructure principles.
- Ability to read technical drawings, wiring diagrams, and schematics.
- Strong communication and customer service skills.
Knowledge, Skills and Abilities required.
- Compensation package commensurate with the experience gained.
- Employee benefits plan
What will you be doing in this role?
HVAC Maintenance & Support
- Perform routine, preventative, and corrective maintenance on Emicon data-centre-specific HVAC systems, including CRAC/CRAH units, chillers, condensers, dry coolers, and precision cooling systems.
- Diagnose faults, troubleshoot mechanical/electrical issues, and carry out repairs within KPI timeframes.
- Support the installation, commissioning, and testing of new HVAC equipment and system upgrades.
- Monitor HVAC system performance and environmental conditions coordinating the usage via BMS/EMS tools, identifying anomalies and escalation points.
Technical Service Delivery
- Provide remote and on-site technical support for customers regarding EmiconHVAC equipment performance, alarms, and operational issues.
- Maintain accurate service reports, site documentation, and maintenance logs.
- Ensure all service activities comply with manufacturer guidelines and relevant standards.
Data Centre Operations Support
- Collaborate with data centre operations teams to maintain optimal cooling capacity, airflow management, and energy efficiency.
- Assist in capacity planning, thermal assessments, and optimisation of cooling infrastructure.
- Support critical incident response, including emergency repairs or rapid fault resolution to ensure uptime.
Compliance & Safety
- Ensure adherence to all health and safety policies, including safe electrical and mechanical work practices.
- Follow data centre access protocols, security policies, and documented work procedures.
- Maintain certifications and training aligned with HVAC, electrical, and data centre industry standards.
Customer & Stakeholder Engagement
- Serve as a technical point of contact for customers regarding Emicon HVAC systems.
- Communicate clearly and professionally when explaining technical issues or recommending corrective actions.
- Provide feedback to Emicon engineering teams to support product improvements and service enhancements.
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