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Data Centre Service Engineer
The Data Centre Service Engineer will be the technical point of reference for service, commissioning and after-sales support activities related to Data Centre cooling systems.
The role combines service engineering and technical sales support expertise, ensuring the proper execution of testing, commissioning and service activities while maintaining high quality standards and ensuring maximum customer satisfaction.
Compensation and Benefits
- For this position, the initial gross annual salary will be no less than €45,000.
- Direct employment by the company under a permanent employment contract.
- Company welfare package.
- Employment under the Italian Metalworking Industry National Collective Labour Agreement (CCNL Metalmeccanico Industria).
- Workplace: Meldola (FC), with responsibility for the Italian market.
Pay Transparency Notice
At the end of the selection process, the company reserves the right to offer a different job classification level and/or compensation package from those indicated in this job posting, based on the candidate’s professional experience and technical and interpersonal skills.
Any differences may be justified by objective and documented factors identified during the selection process.
The decision will comply with the pay transparency requirements set out in EU Directive 2023/970 and the relevant national implementing legislation.
Work Experience & Education Requirements
Qualifications
- Degree in Mechanical, Energy, Electrical Engineering or equivalent, or a technical diploma combined with significant industry experience.
- Mid-level professional experience, with the ability to work independently.
- Experience in HVAC commissioning, service or system start-up.
Required Skills
- Knowledge of chilled-water and direct-expansion cooling systems.
- Familiarity with communication protocols and BMS systems, such as Modbus, BACnet or equivalent.
- Ability to read electrical diagrams and P&IDs.
- Knowledge of FAT, SAT and commissioning processes.
- Troubleshooting skills for electromechanical systems.
- Good command of English.
- Availability for short but frequent business trips within Italy.
Personal Skills
- Strong customer orientation.
- Ability to work independently and make decisions in critical situations.
- Excellent communication and interpersonal skills.
Specific experience in the Data Centre Cooling sector will be considered a strong advantage.
What will you be doing in this role?
Responsibilities
- Coordinate and supervise Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) for cooling systems designed for Data Centre applications.
- Ensure the proper commissioning of systems and compliance with technical and contractual specifications.
- Liaise with Building Management System (BMS) specialists to ensure the correct integration and communication of units with supervisory systems.
- Provide specialised technical support during installation, start-up and testing activities at customer sites.
- Manage complex technical issues, handling cases that go beyond the standard level of technical service support.
- Monitor, coordinate and support the network of Technical Assistance Centres (TACs) dedicated to Data Centre applications, ensuring consistent operating standards and service quality.
- Personally carry out technical interventions classified as high-priority or strategic.
- Collaborate with the Sales, Engineering, Product Management and Service teams to ensure the best possible customer experience throughout the entire product lifecycle.
- Support the Sales team during pre-sales and after-sales activities on technical matters related to Data Centre solutions.
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