Quality Specialist

• Technical Degree.
• Knowledge of English + at least one second language between Spanish and French.
• Proven experience in similar roles in structured companies.
• Knowledge of EN ISO 9001:2015.
• Course in lean manufacturing is a plus.
• Knowledge of the main Office IT tools.
• Basic knowledge of 2D technical drawing.
• Strong communication and interpersonal skills.
• Familiarity with problem-solving methodologies.
• Good knowledge of English.
• Ability to work in a team and under pressure.

Following the main responsibilities:

• Manage customer complaints: receive, analyze, respond, and follow up.
• Coordinate problem-solving activities (8D, Ishikawa, 5 Why, etc.).
• Monitor customer quality indicators (PPM, complaints, scorecards).
• Act as the main point of contact for customer quality-related matters.
• Support customer audits and inspections.
• Collaborate with production, engineering, and logistics to ensure product compliance.
• Implement corrective and preventive actions.
• Prepare and update quality documentation (control plans, FMEA, etc.).
• Actively participate in continuous improvement projects.
• record reports from the market;
• analyzing non-conformities and customer requests;
• identify and implement containment, corrective and improvement actions;
• provide customer support with rapid responses and solutions to problems arising on site;
• provide customer support on a documental level in quality matters;
• transferring the ‘product quality’ culture to company personnel;
• participate in the review of documentation related to validation/qualification activities;
• receive and adopt the objectives set by the Quality Manager and company management;
• manage customer return documentation independently;
• organize the analysis of non-conforming products;
• draw up analysis reports;
• take part in customer audits and audits by certification bodies;
• support operational activities on a daily basis in order to ensure compliance with regulatory and customer requirements;
• participate in meetings and manage/review customer requirements;
• update and monitor key kpi;
• Technical Sheets for Shell and Tubes products
• WPS, WPQ, WPQR, MODEL PED
• Measurements tools
• Quality certification
• Experience required in shell and tubes field.